1. Introduction
Multiforgex Solutions Private Limited ("we," "us," "our," or "Company") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://multiforgex.com or use our services, including software development services, SaaS platforms, web applications, and mobile applications.
By accessing or using our services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
We collect several types of information from and about users of our services:
2.1 Personal Information
When you interact with our website or services, we may collect:
- Contact Information: Name, email address, phone number, company name, job title
- Account Information: Username, password, and other registration details
- Business Information: Company details, project requirements, service preferences
- Communication Data: Information you provide when contacting us through forms, emails, or support channels
- Payment Information: Billing address, payment method details (processed securely through third-party payment gateways)
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Technical Information: IP address, browser type, operating system, device information
- Usage Data: Pages visited, time spent on pages, navigation patterns, referring URLs
- Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies
2.3 Information from Third Parties
We may receive information about you from third-party service providers, business partners, or publicly available sources when you interact with our services through integrated platforms.
3. How We Use Your Information
We use the collected information for various purposes:
- Service DeliveryTo provide, maintain, and improve our software development services, SaaS products, and technical support
- CommunicationTo respond to inquiries, send service updates, technical notifications, and important announcements
- Business OperationsTo process transactions, manage accounts, and fulfill contractual obligations
- MarketingTo send promotional materials, newsletters, and information about our services (you can opt-out anytime)
- AnalyticsTo understand user behavior, improve our website functionality, and enhance user experience
- Legal ComplianceTo comply with applicable laws, regulations, and legal processes
- SecurityTo detect, prevent, and address technical issues, fraud, and security vulnerabilities
4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience.
4.1 Types of Cookies We Use
- Essential Cookies: Required for basic website functionality
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
- Functional Cookies: Remember your preferences and settings
- Marketing Cookies: Track your browsing activity to deliver relevant advertisements
4.2 Managing Cookies
You can control and manage cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse cookies or delete existing cookies.
5. Data Storage and Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure and encrypted data transmission
- Access controls and authentication mechanisms
- Regular security assessments and updates
- Employee training on data protection practices
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
6. Third-Party Disclosure and Services
We may share your information with trusted third-party service providers who assist us in operating our business:
6.1 Service Providers
- Hosting Providers: For website and application hosting services
- Analytics Services: Google Analytics and similar tools for usage analysis
- Payment Processors: Razorpay and other payment gateways for processing transactions
- Email Services: For sending communications and newsletters
- Cloud Services: For data storage and processing
These third parties are contractually obligated to protect your information and use it only for the specific purposes we authorize.
6.2 Other Disclosures
We may disclose your information:
- To comply with legal obligations, court orders, or government requests
- To enforce our Terms and Conditions or protect our legal rights
- To protect the safety and security of our users or the public
- In connection with a business transaction such as a merger, acquisition, or asset sale
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
7. Payment Information Handling
Payment transactions are processed through secure third-party payment gateways. We do not store complete credit card or debit card information on our servers. Payment processors handle sensitive financial data in compliance with applicable payment card industry standards.
8. User Rights
Under applicable Indian laws and international best practices, you have certain rights regarding your personal information:
To exercise these rights, please contact us at info@multiforgex.com.
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.
Retention periods vary based on:
- The nature of the information and services provided
- Legal and regulatory requirements
- Business and operational needs
- Contractual obligations
10. International Users
Our services are primarily designed for users in India, but we also serve international clients. If you access our services from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our service providers operate.
By using our services, you consent to the transfer of your information to countries that may have different data protection laws than your country of residence. We take appropriate measures to ensure your information receives adequate protection.
11. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.
12. Links to Third-Party Websites
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
14. Compliance with Indian Laws
This Privacy Policy is designed to comply with:
- The Information Technology Act, 2000
- The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Other applicable Indian data protection regulations
15. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We will respond to your inquiry within a reasonable timeframe.