Terms and Conditions

1. Introduction and Acceptance of Terms

Welcome to Multiforgex Solutions Private Limited ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website https://multiforgex.com and all related services, including software development services, SaaS platforms, web applications, mobile applications, and IT consulting services (collectively, "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you (the "User," "you," or "your") and Multiforgex Solutions Private Limited.

2. Services Description

Multiforgex Solutions Private Limited provides:

• Software Development ServicesCustom web applications, mobile applications, and enterprise software solutions
• SaaS ProductsCloud-based software platforms and applications
• IT ServicesTechnology consulting, system integration, and technical support
• Digital SolutionsWebsite development, UI/UX design, and digital transformation services

The specific scope, deliverables, timelines, and pricing for services are defined in separate service agreements, proposals, or order forms executed between the Company and the client.

3. User Account and Registration

3.1 Account Creation

To access certain Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your account credentials
• Notify us immediately of any unauthorized access or security breach

3.2 Account Responsibility

You are responsible for all activities that occur under your account. The Company is not liable for any loss or damage arising from unauthorized use of your account.

4. User Responsibilities and Acceptable Use

When using our Services, you agree to:

• Comply with all applicable laws, regulations, and these Terms
• Use the Services only for lawful business purposes
• Not engage in any activity that interferes with or disrupts the Services
• Not attempt to gain unauthorized access to our systems or networks
• Not transmit viruses, malware, or other harmful code
• Not use the Services to harass, abuse, or harm others
• Not misrepresent your identity or affiliation
• Respect intellectual property rights of the Company and third parties

4.1 Prohibited Activities

You shall not:

Violation of these Terms may result in immediate termination of your access to the Services and potential legal action.

5. Intellectual Property Rights

5.1 Company Ownership

All content, features, functionality, software, designs, graphics, text, logos, trademarks, and other materials available through our Services are owned by or licensed to Multiforgex Solutions Private Limited and are protected by Indian and international copyright, trademark, patent, and other intellectual property laws.

5.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Services for your internal business purposes.

5.3 Custom Development Projects

For custom software development projects, intellectual property ownership will be specified in the separate project agreement or contract. Unless otherwise agreed in writing, all pre-existing intellectual property and tools remain the property of the respective party.

5.4 User Content

You retain ownership of any content you submit or upload to our Services. By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display such content solely for the purpose of providing and improving our Services.

6. Payments, Refunds, and Cancellation

6.1 Pricing and Payment Terms

Service fees, payment schedules, and billing terms are specified in the applicable service agreement, quotation, or invoice. All payments must be made according to the agreed payment terms.

6.2 Payment Methods

We accept payments through authorized payment gateways including Razorpay and other secure payment processors. You agree to provide accurate payment information and authorize us to charge the applicable fees.

6.3 Late Payments

Late payments may incur additional charges as specified in the service agreement. We reserve the right to suspend or terminate Services for non-payment.

6.4 Refunds and Cancellation

Refund and cancellation policies vary based on the specific service:

• Custom Development Projects: Refunds and cancellation terms are governed by the project agreement. Generally, advance payments are non-refundable once development work has commenced.
• SaaS Subscriptions: Monthly or annual subscriptions may be cancelled with notice as per the subscription terms. Refunds are typically not provided for partial subscription periods unless required by law.
• Consulting Services: Fees for completed work are non-refundable.

Specific refund policies will be communicated at the time of purchase or service agreement execution.

6.5 Taxes

All fees are exclusive of applicable taxes, including GST and other government levies. You are responsible for paying all applicable taxes associated with your purchase.

7. Service Availability and Modifications

7.1 Service Availability

While we strive to maintain continuous service availability, we do not guarantee uninterrupted or error-free access to our Services. Scheduled maintenance, technical issues, or unforeseen circumstances may temporarily affect service availability.

7.2 Modifications

We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice. We shall not be liable for any modification, suspension, or discontinuance of the Services.

8. Warranties and Disclaimers

8.1 Service "As Is"

Our Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding accuracy, reliability, or completeness of information
• Warranties that the Services will be uninterrupted, secure, or error-free

8.2 No Professional Advice

Information provided through our Services is for general informational purposes only and does not constitute professional, legal, financial, or technical advice. You should consult appropriate professionals for specific guidance.

8.3 Third-Party Services

We are not responsible for the availability, accuracy, or content of third-party services, websites, or products integrated with or linked from our Services.

9. Limitation of Liability

To the maximum extent permitted by Indian law:

9.1 Exclusion of Damages

Multiforgex Solutions Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Cost of substitute services

This limitation applies regardless of the legal theory (contract, tort, negligence, or otherwise) and even if we have been advised of the possibility of such damages.

9.2 Liability Cap

Our total aggregate liability arising out of or related to these Terms or the Services shall not exceed the amount paid by you to us in the twelve (12) months preceding the claim, or INR 50,000 (whichever is lower).

9.3 Essential Purpose

The limitations and exclusions in this section apply even if any limited remedy fails of its essential purpose.

10. Indemnification

You agree to indemnify, defend, and hold harmless Multiforgex Solutions Private Limited, its affiliates, officers, directors, employees, agents, and contractors from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to:

• Your violation of these Terms
• Your use or misuse of the Services
• Your violation of any laws or third-party rights
• Content you submit or transmit through the Services
• Your negligence or willful misconduct

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

11. Termination

11.1 Termination by You

You may terminate your account or stop using our Services at any time by providing written notice to us.

11.2 Termination by Us

We may suspend or terminate your access to the Services immediately, without prior notice, if:

• You breach these Terms or any applicable service agreement
• You engage in fraudulent, abusive, or illegal activities
• Your account remains inactive for an extended period
• We are required to do so by law or regulatory authority
• We decide to discontinue the Services

11.3 Effect of Termination

Upon termination:

• Your right to access and use the Services will immediately cease
• You remain responsible for all fees and charges incurred prior to termination
• Provisions that by their nature should survive termination will remain in effect (including intellectual property rights, disclaimers, limitations of liability, and indemnification)
• We may delete your account data subject to our data retention policies and legal obligations

12. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information disclosed during the course of the business relationship. This obligation survives termination of these Terms.

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

13.2 Jurisdiction

Any disputes arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts located in [Your City/State], India. You irrevocably consent to the jurisdiction and venue of such courts.

13.3 Dispute Resolution

Before initiating legal proceedings, parties agree to attempt to resolve disputes amicably through good faith negotiations. If resolution cannot be achieved within thirty (30) days, either party may pursue legal remedies.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to circumstances beyond their reasonable control, including but not limited to:

• Acts of God, natural disasters, epidemics, or pandemics
• War, terrorism, civil unrest, or government actions
• Labor strikes or disputes
• Failure of telecommunications or internet infrastructure
• Power outages or utility failures

The affected party must notify the other party promptly and use reasonable efforts to mitigate the impact.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between you and Multiforgex Solutions Private Limited regarding the Services and supersede all prior agreements and understandings.

15.2 Amendments

We reserve the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Your continued use of the Services after changes are posted constitutes acceptance of the modified Terms.

15.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms or your rights and obligations without our prior written consent. We may assign these Terms to any affiliate or successor without restriction.

15.6 Notices

All notices required under these Terms must be sent in writing to the contact information provided below. Notices sent by email will be deemed effective upon receipt.

15.7 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Multiforgex Solutions Private Limited.

15.8 Language

These Terms are drafted in English. In case of any translation, the English version shall prevail.

16. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our practices, services, legal requirements, or business operations. Material changes will be communicated through our website or by email.

Your continued use of our Services after the effective date of revised Terms constitutes acceptance of those changes.

17. Contact Information