Refund & Cancellation Policy

Scope of this policy

This Refund & Cancellation Policy applies to payments made to MultiForgeX Solutions Private Limited ("MultiForgeX Solutions", "we", "us") for (a) project-based services such as software, website, app and design development; (b) recurring services such as digital marketing, SEO, maintenance, support and hosting management; and (c) subscriptions or licences for our own software Products.

If a signed proposal, statement of work or agreement contains different cancellation or refund terms, those terms prevail over this policy. This policy should be read together with our Terms of Service.

Project-based services

• Before work starts: if you cancel in writing within 7 days of paying the advance and before the project kick-off (requirement workshop, design or development work), we will refund the advance after deducting a 10% processing and administration charge, plus any third-party costs already incurred on your behalf.
• After work starts: the advance and all milestone payments are non-refundable, because they compensate for team time, planning and resources already committed. If you cancel mid-milestone, you will be billed for the work completed up to the cancellation date on a pro-rata basis.
• Approved milestones: payments for milestones or deliverables that you have approved or are deemed to have accepted under the Terms are not refundable.
• Paused projects: if a project is on hold for more than 30 days due to pending inputs, approvals or payments from your side, we may treat it as cancelled by you, or charge a re-start fee to re-allocate the team.

Recurring and retainer services

• Monthly or quarterly services (digital marketing, SEO, social media, maintenance, AMC, support) are billed in advance for each period. Fees for a period that has started are not refundable.
• You may cancel with 30 days' written notice. Services continue until the end of the notice period, and any minimum commitment term in your agreement applies.
• Unused hours, posts, creatives or deliverables in a period do not carry forward and are not refundable unless your agreement says otherwise.

Advertising spend and third-party costs

The following are always non-refundable once paid or committed, as they are paid to third parties: advertising budgets paid to Google, Meta, LinkedIn or other platforms; domain registrations and renewals; hosting, cloud and server charges; SSL certificates; paid themes, plugins, APIs and software licences; stock images, fonts and music; SMS, WhatsApp or email credits; and app store developer fees. Where a third-party provider issues a refund to us, we will pass it on to you.

Software products and subscriptions

• Demos and trials: where available, we offer a demo or trial so you can evaluate a Product before paying. Please use it.
• New subscriptions: if you cancel a first-time annual subscription within 7 days of payment and the account has not been put into active use (for example, no significant data imported or users onboarded), we will refund the fee after deducting a 10% processing charge and any setup or onboarding fees for work already done.
• After 7 days, renewals and monthly plans: subscription fees are non-refundable, including for partial periods, unused users or unused features. You may cancel auto-renewal at any time; access continues until the end of the paid period.
• Downgrades: take effect from the next billing cycle; no credit is given for the current cycle.
• Vidyam (school management): plans are billed annually per student. A plan is treated as activated, and the fee becomes non-refundable, once the school account is created and student data is imported or the platform is used. Mid-year student additions are billed pro-rata and are not refundable. Add-ons such as WhatsApp/SMS credits, payment-gateway charges, GPS devices, attendance machines and ID cards are non-refundable once ordered or used.
• Setup, implementation, customisation and training fees are non-refundable once the work has been performed.

When refunds are not available

Refunds will not be given for:

• a change of mind, change in business plans or budget after work has started;
• delays caused by you, such as late content, feedback, approvals, credentials or payments;
• subjective dissatisfaction with designs or features that you previously approved, or requests outside the agreed scope;
• marketing or SEO outcomes (rankings, traffic, leads, sales or return on ad spend), which are never guaranteed;
• issues caused by third-party platforms, hosting providers, policy changes or account suspensions by those platforms;
• suspension of services due to non-payment or breach of our Terms.

If we cannot deliver

If MultiForgeX Solutions is unable to deliver a material part of the agreed scope for reasons attributable solely to us, and we do not remedy it within 30 days of your written notice, you will be entitled to a refund of the fees paid for the undelivered portion. This proportionate refund is your sole and exclusive remedy for non-delivery, subject to the limitation of liability in our Terms.

How to request a cancellation or refund

1. Email sales@multiforgex.com from your registered email address with your name, company, invoice number, payment date and the reason for your request.
2. We acknowledge every request within 2 business days and share our decision within 10 business days, with a breakdown of any deductions.
3. Approved refunds are processed to the original payment method within 7–10 business days. The time taken by your bank or payment provider to credit the amount is outside our control.

Bank, payment gateway or currency conversion charges are not refundable. GST is refunded only where a credit note can be issued under GST law.

Chargebacks and payment disputes

Please contact us before raising a chargeback or payment dispute so we can resolve the issue quickly. If a chargeback is raised for a payment that is not eligible for a refund under this policy, we may suspend the related services and Products and recover the disputed amount together with any fees charged to us.

Changes to this policy

We may update this policy from time to time. The version in force on the date of your payment applies to that payment.